ZestInbox
From customer message to approved reply

A simple workflow that keeps humans in control.

ZestInbox receives the message, prepares the support intelligence, drafts a reply, and waits for a real person to review and send it.

Start beta Explore the steps

Ticket #1024

Duplicate charge on Pro plan

High priority

Customer message

I was charged twice for my Pro plan. I sent a message yesterday and no one replied. Please help before I open a chargeback.

AI summary

Duplicate billing issue, angry customer, chargeback risk, delayed response.

Recommended action

  • Check payment history first.
  • Reply within two hours.
  • Do not promise a refund until verified.

Reply delivery

The owner reviews the draft, sends it by email, and the customer can reply from their normal inbox.

6 steps

Simple workflow

Human

Review before send

Safe

Rules and reply checks

The full workflow

One message. One inbox. One clear next step.

Every stage is designed to reduce work without removing human judgment.

Step 01

Install the support widget

The website or app owner copies one short script from the ZestInbox dashboard and adds it to their website.

  • Floating support button or full contact form
  • Workspace ID connects the widget to the correct business
  • Custom button text, welcome message, and position
  • No complicated help-desk setup

Step 02

Customer sends a message

The customer enters their name, email, and message. ZestInbox creates a ticket and stores the conversation securely.

  • Customer does not need a ZestInbox account
  • Spam protection checks the public form
  • Messages still arrive even when AI limits are reached
  • Customer receives a simple confirmation

Step 03

AI triages the ticket

ZestInbox analyzes the message and prepares structured support intelligence for the business owner.

  • AI summary and predicted category
  • Priority score, urgency, and customer sentiment
  • Recommended next actions
  • Warnings for risky or sensitive replies

Step 04

AI prepares a reply draft

A concise reply is drafted using the customer message, conversation history, company tone, and company rules.

  • Company refund and escalation policies are applied
  • Draft stays editable
  • Reply quality guard checks clarity and risky promises
  • AI explains why it suggested the reply

Step 05

A human reviews and sends

The owner or support agent reviews the AI draft, edits it if necessary, and sends the final response.

  • No automatic AI sending in the MVP
  • Role permissions control who can reply
  • Every send and edit can be audited
  • Owner remains responsible for the final message

Step 06

Customer replies by email

The customer receives the response in their normal inbox. Their reply returns to ZestInbox and continues the same ticket.

  • No need to return to the website contact form
  • Unique reply address links the email to the ticket
  • Conversation history stays together
  • AI can re-triage the updated thread

Safe by design

Company rules, safety warnings, role permissions, and audit logs protect the reply workflow.

Human-approved

AI can recommend and draft, but a real person reviews and sends every reply in the MVP.

Normal email experience

Customers receive and reply to messages through their usual email inbox.

Install the widget. Let AI prepare the work. You approve the reply.

ZestInbox gives small businesses a support workflow that feels simple, but still delivers priority scoring, company rules, safety checks, and email threading.

Start beta